Refund policy

Return & Refund Policy

Thank you for shopping with us. Your satisfaction is important to us.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, the handbag must:

  • Be unused and in the same condition as received

  • Include all original packaging, tags, and accessories

  • Not show any signs of wear, damage, or alteration

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Final sale items

  • Gift cards

  • Personalized or custom products

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will resolve the issue as quickly as possible.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method. Processing time may take 5–10 business days, depending on your bank or card issuer.

Exchanges

We currently replace items only if they are defective or damaged. If you need an exchange for the same item, please contact our support team.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

Shipping fees are non-refundable.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team:

Email: Support@carrynexa.com

Phone number: (WhatsApp) +13612774045